[BDS-5886] Grand Hotel Map for Minecraft PS4 Created: 07/Jun/20  Updated: 09/Jun/20  Resolved: 09/Jun/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.60
Fix Version/s: None

Type: Bug
Reporter: Jessamie Tonkinson Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Play Station 4, Minecraft Bedrock Edition v.2.06


Attachments: JPEG File 67BB867E-85F1-447D-82C8-006025824F27.jpeg     JPEG File 7BC60C51-6C1A-4C7F-8C61-315561827ECA.jpeg    
Confirmation Status: Unconfirmed

 Description   

We bought the Grand Hotel Resource Pack by Shapescape on Minecraft for PS4. Unfortunately it is glitching out. Within seconds of starting gameplay the game begins to lag and within a couple of minutes it force-quits with an error message (shown in attachments below). This has happened consistently since we bought the pack yesterday. We have checked that both the game and the software are up to date but it still wonโ€™t work. My son is really upset as he spent his small amount of pocket money on this pack and he canโ€™t play it at all! I am sending this report from my account; his username is DogPuppy20. I have attached screenshots below of the Grand Hotel Map (as appears in PlayStation Store) and the error message. I hope this is enough info.ย 

we would really appreciate a refund for this as they cannot play it at all. Thanks



 Comments   
Comment by IonicEcko [ 09/Jun/20 ]

Thank you for your report!

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist with refunds.

Best of luck!

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๐Ÿ““ Issue Guidelines – ๐Ÿ’ฌ Community Support – ๐Ÿ“ง Customer Support – โœ๏ธ Feedback and Suggestions – ๐Ÿ“– Game Wiki

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