[BDS-4085] I can’t redownload Minecraft on PS4 Created: 12/Apr/20  Updated: 13/Apr/20  Resolved: 13/Apr/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.32.1
Fix Version/s: None

Type: Bug
Reporter: Elian Gonzalez Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

So I own Minecraft PS4 digitally and a couple days ago I kept getting bugs I couldn’t, enter Minecraft shop, random world crashes so I decided to uninstall and reinstall the game but when I uninstalled Minecraft I went to my library to go find it and reinstall it but Minecraft didn’t appear in my library so I went to PlayStation store I searched up Minecraft clicked on Minecraft and it said you cant purchase this and then i click on tell me more it says “you are not able to purchase this product for the following reason(s): you have already purchased Minecraft: PlayStation4 Edition” and I have no idea what to do 



 Comments   
Comment by IonicEcko [ 13/Apr/20 ]

Thank you for your report!
However, unfortunately we are unable to help with your report.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

The bug report site is manned by volunteers and we don't have the ability to assist.

Best of luck getting it sorted.

Quick Links:
📓 Issue Guidelines – 💬 Community Support Discord – 📧 Mojang Customer Support – 📖 BDS Wiki – 📖 FAQs

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