[BDS-3959] Cannot redeem code for Minecraft for Windows 10 Created: 07/Apr/20  Updated: 08/Apr/20  Resolved: 08/Apr/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.32.1
Fix Version/s: None

Type: Bug
Reporter: Jacob Vanderkloet Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

I bought Minecraft Java edition back in 2011 when the game was still in its beta form. I recently discovered that you can get a code to get a free copy of Bedrock edition so I could play cross-platform with my friends, but every time I go on to my Mojang account and try to redeem the code at the Microsoft store it says the code cannot be redeemed because it has already been used. yet, I can guarantee I have not used it and have only played Java edition before this. Under my Mojang account near the code it says "claimed on September 30 2018" but I can guarantee I didn't do this because I have not played Minecraft in like 7 years. I am only coming back to it now. Also when I check my Microsoft account it is not there under my downloads. Please help, I don't want to have to buy the game again, but its looking like that's my only option.



 Comments   
Comment by IonicEcko [ 07/Apr/20 ]

Thank you for your report!
However, unfortunately we are unable to help with your report.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

The bug report site is manned by volunteers and we don't have the ability to assist.

Best of luck getting it sorted.

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