[BDS-3860] minecoins bug and multiplayer/crossplay bug Created: 02/Apr/20  Updated: 03/Apr/20  Resolved: 02/Apr/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.32.1
Fix Version/s: None

Type: Bug
Reporter: Emmanuel Lopez Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

hello, my name is Emmanuel and I bought minecraft master collection for my xbox one on march 19. I've tried to play the game on my world in multiplayer and can't seem to be able to and can't crossplay either even with the free trial for a realm... All that I could had withstand BUT I also had 1000 minecoins until today (April 2, 2020)!!!! For some reason I don't have my coins and I haven't spend any of them! so... My issue is: I can't enter any world, no one can enter mine unless is my realm (my Playstation friends still can't and I know he has played crossplay with xbox), and above all my minecoins!!! I spend $59.99 plus taxes for this game and I refuse to lose at least the 1000 minecoins! I want them back! BTW my version for some reason is v.1.14.30. for some reason my xbox one version of this game is also behind updates.



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 03/Apr/20 ]

Just a quick update on this - the issue you had might have been due to a temporary outage in the system, but we believe this is resolved now: https://twitter.com/MojangStatus/status/1245819049248010241?s=20

For any further account related issues, please contact Minecraft Customer Support directly.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Comment by IonicEcko [ 02/Apr/20 ]

Thank you for your report!
However, unfortunately we are unable to help with your report.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

The bug report site is manned by volunteers and we don't have the ability to assist.

Best of luck getting it sorted.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 BDS Wiki – 📖 FAQs

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