[BDS-3363] Paid but didnt recieve product. Created: 26/Feb/20  Updated: 28/Feb/20  Resolved: 28/Feb/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.30
Fix Version/s: None

Type: Bug
Reporter: Felicity Shagwell Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

IPhone 8 iOS 13.3.1



 Description   

Hello, I'm a big fan of the Minecraft Pocket Edition. I had previously purchased the "School of Magic" world pack by Cyclone Designs. It was great from the start, a smooth download, hardly any glitches, and amazing adventures. It made me look for another pack to add to my inventory. I found the "Advanced Dragons" by Pixelbiester for $10.99/1340 coins, so I purchased it. However the pack wouldn't download and it didn't add to my inventory at all. I went and checked the transactions on my Visa Debit through my app, and there had been a withdrawl for $12.31 from apple for the product (that I didn't receive). When I went to go look back at the Advanced Dragons pack in the marketplace, it only gives the option to purchase all over again. I would like to find a way to add the pack into my inventory on my iOS device, but if this cannot be achieved I would like a refund. Thank you for all of your help.



 Comments   
Comment by [Mod] OcelotOnesie [ 28/Feb/20 ]

Thank you for your report!

However, as this is an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

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