[BDS-3116] Marketplace purchases missing Created: 08/Feb/20  Updated: 10/Feb/20  Resolved: 10/Feb/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.0.9
Fix Version/s: None

Type: Bug
Reporter: Tiffany hoang Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None


 Description   

Hi, 

I bought coins and my first skin pack in the market place and now cannot find it on my Microsoft account or in my switch device.

1) When I try to login to To Microsoft account and “save to account”  it says “error number -9”. This issue persisted with a couple of days now. 

2) When I login to my Microsoft account and click “leave on device” it shows my marketplace as a red button and said “you may of lost some of your purchases... ”

What do I do to restore my first transaction? (Coins and skin pack)

Note: I made a total of 2 purchases. Please do not confuse this issue for my second purchase. The issue written above is for my first purchase

 

Thank you for your help

 

Best,

Tiffywiff



 Comments   
Comment by IonicEcko [ 09/Feb/20 ]

Hi Tiffany,

It looks like your bug report relates to the "Minecraft (Bedrock codebase)" game but has accidentally been raised against the "Bedrock Dedicated Server" product.

Given that your issue is more of a support request and relates to billing I would suggest heading to https://help.minecraft.net and submitting a support request directly to Mojang. This site is for bugs and its unlikely you'll find anyone able to help here.

Good luck!

Ionic

Could a mod please close this issue.

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