[BDS-3098] I cant get into the marketplace on my switch because it says there is an account error Created: 06/Feb/20  Updated: 07/Feb/20  Resolved: 07/Feb/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.0.9
Fix Version/s: None

Type: Bug
Reporter: Katie Lesourd Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Attachments: File IMG_0559.MOV    

 Description   

I CANT GET INTO THE MARKETPLACE BECAUSE IT SAYS I HAVE AN ACCOUNT ERROR.

i am really sad because i cant get into the market place on my nintendo switch because it says that i have an account error. It also makes it so i can only customize 2 skins and all the other ones say that it failed to load. I think that the nintendo is bedrock if not, i am sorry. PLZ HELP ME



 Comments   
Comment by IonicEcko [ 07/Feb/20 ]

https://help.minecraft.net/hc/en-us

That should get you there  just look for (or search for) a question similar to yours and it should have contact details in it.

Comment by Katie Lesourd [ 07/Feb/20 ]

okay, how do i contact mojang?

Comment by IonicEcko [ 07/Feb/20 ]

Hi Katie,

It looks like your report relates to the "Minecraft (Bedrock codebase)" product but has accidentally been raised against the Bedrock Dedicated Server product.

Bug reports are generally for issues with the game, for account issues I would suggest contacting Mojang directly.

Ionic

Could a mod please close this report.

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