[BDS-2635] My marketplace purchases have vanished. I spent ten dollars worth of Minecraft coins, and the things I have purchased are gone as well as the leftover coins I had. Created: 01/Jan/20  Updated: 12/Jan/20  Resolved: 04/Jan/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.0.9
Fix Version/s: None

Type: Bug
Reporter: Alexandria Gagnoon Assignee: Unassigned
Resolution: Invalid Votes: 1
Labels: None


 Description   

The other day I bought $10 dollars worth of Minecraft coins. I also bought a skin pack. My purchases are no longer showing in market place, and I am unable restore any of my purchases.

 



 Comments   
Comment by Austen Pelt [ 12/Jan/20 ]

I have the same issue. Every since they added PS4/Bee update I’m missing all my marketplace purchases on every platform. Some how my account was corrupted and I’m now missing hundred dollars worth of content. My stuff has been gone since middle of December. I will not play Minecraft or spend any more money until my content is returned to me. I have sent a support ticket in a month ago and I still haven’t heard back from them.

There is dozens of people that I have seen on social media and in Minecraft support missing the account content. It’s been a month and Minecraft still hasn’t said anything about this...

Comment by [Mod] Asteraoth [ 04/Jan/20 ]

Thank you for your report!
However, this issue is Invalid.

This is an account issue. We do not have the tools to help you on this tracker.
Please use the customer support link below.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

Comment by Erik gomez [ 01/Jan/20 ]

hello good I have a problem I bought the whole store says that I have the skins on my property but they do not appear and the maps I download and it does not let me open it is minecraft beta version 1.14.2.5 fix spend me money thank you very much

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