[BDS-19713] Unable to login to Minecraft : Ps5 / Ps4 edition Created: 12/Sep/24  Updated: 12/Sep/24  Resolved: 12/Sep/24

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.21.23
Fix Version/s: None

Type: Bug
Reporter: MiddayAxis Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Environment:

Unable to provide


Issue Links:
Duplicate
duplicates MCPE-96635 Says "looks like this account is alre... Open
Confirmation Status: Unconfirmed

 Description   

Unable to login to Minecraft
Reason : your account is synced to another PS account.

However, said account is a newly created account and has not been logged in to a PS Or any Minecraft based game before.

Tested on a second Microsoft account, same issue.

Microsoft is not linked to any other PS account when logged in to verify it β€œis connectedβ€œ.

Works when logging into mobile or any other device (aside from other PS Systems)

Tested on a second PS account connected to same PS device, same issue

Redownloaded both versions, same issue.

Unable to login to game and online experience is affected.

-

I am connected to the internet.
I am on the latest update.
I have contacted both PS and Microsoft support.



 Comments   
Comment by [Mod] Jarl-Penguin [ 12/Sep/24 ]

Thank you for your report!
We're tracking this issue in MCPE-96635, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
πŸ““ Bug Tracker Guidelines – πŸ’¬ Community Support – πŸ“§ Mojang Support (Technical Issues) – πŸ“§ Microsoft Support (Account Issues)
πŸ““ Project Summary – ✍️ Feedback and Suggestions – πŸ“– BDS Wiki – πŸ“– FAQs

Generated at Sat Jan 11 08:26:36 UTC 2025 using Jira 9.12.2#9120002-sha1:301bf498dd45d800842af0b84230f1bb58606c13.