[BDS-1931] Cant access realm i just paid for on Xbox One Created: 17/Nov/19 Updated: 22/Feb/20 Resolved: 22/Feb/20 |
|
| Status: | Resolved |
| Project: | Bedrock Dedicated Server |
| Affects Version/s: | 1.13.0.34 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | liam mullan | Assignee: | Unassigned |
| Resolution: | Invalid | Votes: | 0 |
| Labels: | None | ||
| Environment: |
Xbox One, bedrock edition, latest update as of November 17th 2019 |
||
| Description |
|
I just purchased a realm on Xbox One (you + 2 friends) and when i went to start from the "play with friends" page that popped up after paying for the realm, it wouldn't start, throwing up a "loading your skin" box (not the exact words, i cant remember the exact wording) for a second and boot me back to the invite screen. When i exited to the menu, the realm was nowhere to be found. However, the payment has went through, so i've now paid money for a realm that i cannot access. |
| Comments |
| Comment by [Mod] OcelotOnesie [ 22/Feb/20 ] |
|
Thank you for your report! As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly. Quick Links: |