[BDS-1931] Cant access realm i just paid for on Xbox One Created: 17/Nov/19  Updated: 22/Feb/20  Resolved: 22/Feb/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.13.0.34
Fix Version/s: None

Type: Bug
Reporter: liam mullan Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Xbox One, bedrock edition, latest update as of November 17th 2019



 Description   

I just purchased a realm on Xbox One (you + 2 friends) and when i went to start from the "play with friends" page that popped up after paying for the realm, it wouldn't start, throwing up a "loading your skin" box (not the exact words, i cant remember the exact wording) for a second and boot me back to the invite screen. When i exited to the menu, the realm was nowhere to be found. However, the payment has went through, so i've now paid money for a realm that i cannot access.



 Comments   
Comment by [Mod] OcelotOnesie [ 22/Feb/20 ]

Thank you for your report!
However, this issue is Invalid.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

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