[BDS-15295] Game-Breaking Crash Created: 22/Sep/21  Updated: 22/Sep/21  Resolved: 22/Sep/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.17.30
Fix Version/s: None

Type: Bug
Reporter: John L. T. Semenuik Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

I'm not sure exactly what happened, but when I saved and exited from a play session on the new free Fishing map, the game crashed outright. When I returned to it after about an hour (as I had chores to tend to), I was given a 'Global Resources Reset' message. As it stands, I believe I've lost somewhere around $100-$150 CAD of Marketplace content, being everything I've ever bought in it's entirety. This includes all the maps, mash-up packs, free content, and even character customization options I've bought to date. Additionally, the game will not load anything other than Steve and Alex's clothes in the Dressing Room, and any attempt I make to re-download my missing content has been met with me being kicked back to the previous screen.

I play on an Xbox One S, and I find this sudden loss of a considerable monetary value to be rather infuriating, considering this is the second time something like this has happened. (The previous time was entirely my fault, and happened well over a year ago before I had a proper Microsoft account, and did not impair the playability of the game to the degree this crash has.)



 Comments   
Comment by [Mod] OcelotOnesie [ 22/Sep/21 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCPE-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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