[BDS-15121] Marketplace won't connect Created: 11/Sep/21  Updated: 12/Sep/21  Resolved: 11/Sep/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.17.11 Hotfix
Fix Version/s: None

Type: Bug
Reporter: Kevin Assignee: Unassigned
Resolution: Duplicate Votes: 1
Labels: None
Environment:

iPad


Attachments: PNG File 386EE162-46DC-46C5-9D89-B216CA9204BA.png     PNG File 7F65EA40-8CCE-4965-A005-A4DA280F55F1.png    
Issue Links:
Duplicate
duplicates MCPE-102994 iOS: All content that requires an Int... Resolved
Confirmation Status: Unconfirmed

 Description   

The marketplace won't connect which causes us to lose access to all purchases. the marketplace says it's unable to connect to internet.  But the internet is working just fine and we can play via the network with others. So far we have tried:

  1. Restarting ipad
  2. deleting and installing minecraft
  3. restarting router
  4. connecting through a hotspot
  5. connecting through different wifi
  6. verified WiFi working via numerous other apps and speed tests
  7. no other app is having this issue
  8. signing out of Microsoft account and signing back in
  9. the other iPad in house connects just fine

we are using version 1.17.11

 



 Comments   
Comment by Kevin [ 12/Sep/21 ]

This is not helpful.  You sent me to a list of other people having the same problem%+ this tells me it’s an issue on your end.  We have spent hundreds on this game and you are failing to provide the services and product that was paid for.  Turning the LAN on and off doesn’t work.  This is on the IPAD OS 14.7.1.  Minecraft version 1.17.11. What other suggestions do you have. 

Comment by [Mod] OcelotOnesie [ 11/Sep/21 ]

Thank you for your report!
We're tracking this issue in MCPE-102994, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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