[BDS-12845] Can't load into my realm Created: 15/Apr/21  Updated: 15/Apr/21  Resolved: 15/Apr/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.220
Fix Version/s: None

Type: Bug
Reporter: Blake Carper Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

Yesterday my realm went down I thought it was a payment issue but I just recently paid my realm. Since then I have not been able to get into my realm even with loading multiple back ups restarting my console between each back up. I'm not sure what the issue is now but if I cannot get my world back I would at the very least like a refund. I really enjoy realms and do not want to have to shut mine down after how much I put into it



 Comments   
Comment by Blake Carper [ 15/Apr/21 ]

I have people who play on my Realm from the UK and even they can't log in. It isn't a network issue and at times of logging in there isn't an outage in my area don't say that my problem is invalid before asking any questions further.

Comment by [Mod] OcelotOnesie [ 15/Apr/21 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as MCPE-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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