[BDS-12841] My paid realm hasn't been letting me load into the world since yesterday. Created: 15/Apr/21  Updated: 15/Apr/21  Resolved: 15/Apr/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.220
Fix Version/s: None

Type: Bug
Reporter: Josh Miller Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Using my LGv60 phone. Bedrock edition.


Confirmation Status: Unconfirmed

 Description   

Well select my realm to load, it gets to the loading resource packs part then stops and says unable to connect to world.



 Comments   
Comment by [Mod] OcelotOnesie [ 15/Apr/21 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as BDS-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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