[BDS-12840] I can't log in to realms (Bedrock) Created: 15/Apr/21  Updated: 15/Apr/21  Resolved: 15/Apr/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.220
Fix Version/s: None

Type: Bug
Reporter: Joshua Mahon Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Bedrock, Windows 10


Confirmation Status: Unconfirmed

 Description   

I have been enjoying playing on Realms with my friends. Up until now it has been working fine, although before the update sometimes it would take a while for me to connect to the realm, but after the update that was completely fixed. However, I tried to log in to the realm yesterday and it said "Loading Resource Packs". Then after a few seconds it said "Unable to connect to world." I tried a couple more times and eventually it let me in.
However, then I tried to connect later on and it kept saying unable to connect to world. I have tried many times and each time it gets to "Loading Resource Packs" and then after a few seconds says unable to connect to world. I have tried closing the game and reopening it, restarting my computer, and even signing out of my Microsoft account, closing the game, opening the game again, and signing back in, but nothing has worked.
Can you help me in any way please?



 Comments   
Comment by [Mod] OcelotOnesie [ 15/Apr/21 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as BDS-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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