[BDS-12389] Game won't load marketplace nor allow me to join realms. Created: 23/Mar/21  Updated: 23/Mar/21  Resolved: 23/Mar/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.210
Fix Version/s: None

Type: Bug
Reporter: Jose Gomez Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Environment:

Nintendo Switch Lite Version 11.01.1, Minecraft Bedrock Edition for Switch Version 1.16.210


Attachments: JPEG File 3BF16519-C394-4301-AA7C-29AFE492A4AF.jpeg     JPEG File 41537951-EEA5-44C1-AA02-EF1A0664F35E.jpeg     JPEG File A748CC43-8F67-4D0E-8B68-C55B2850F621.jpeg     JPEG File B334C384-B8B1-41F8-81D6-0150C17CB8AC.jpeg    
Issue Links:
Duplicate
duplicates MCPE-117294 Account Error Number -9 Resolved
Confirmation Status: Unconfirmed

 Description   

Whenever I open Minecraft on my Nintendo Switch Lite, it pauses on the home screen then shows a pop up which reads:

"Account Error

There is an error with your account. You will be unable to use the marketplace until we have resolved this issue. If this issue persists for several days please contact support using the help button.

help.Mojang.com

Error List:

Error Number

-9"

When I click the link to Mojang support it reads:

"This page cannot be displayed.

Return to previous page."

So that really does not help much on helping me fix the issue. I have uninstalled and re-downloaded the game twice, logged out of my Microsoft account and removed numerous times, checked for updates for the switch, checked for update on the game, checked that my internet was working properly, and even waited this out but it still refuses to work. This has been happening for over two weeks and I am not sure what to do anymore.



 Comments   
Comment by [Mod] OcelotOnesie [ 23/Mar/21 ]

Thank you for your report!
We're tracking this issue in MCPE-117294, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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