[BDS-12115] Purchase issue, all skins and world packs deleted off of my account, and switched to another account. Created: 11/Mar/21  Updated: 11/Mar/21  Resolved: 11/Mar/21

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.210
Fix Version/s: None

Type: Bug
Reporter: Ashton Barrick Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Xbox Bedrock


Confirmation Status: Unconfirmed

 Description   

I owned roughly 16 skin packs, and I logged online, to find out that all of my skin packs are gone, and it says I do not own any of them. My friend I gameshare with on Xbox has all of my owned skins somehow and I am not sure how to get them back. This has never happened before and we have been gamesharing for a long time now. I am unsure on what to do and I was wondering if I could be given my purchased skins back or not. I am very annoyed with how much I have spent on mine coins for all of my skins and world packs to be gone.



 Comments   
Comment by [Mod] OcelotOnesie [ 11/Mar/21 ]

Thank you for your report!
However, this issue is Invalid.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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