[BDS-12115] Purchase issue, all skins and world packs deleted off of my account, and switched to another account. Created: 11/Mar/21 Updated: 11/Mar/21 Resolved: 11/Mar/21 |
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| Status: | Resolved |
| Project: | Bedrock Dedicated Server |
| Affects Version/s: | 1.16.210 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Ashton Barrick | Assignee: | Unassigned |
| Resolution: | Invalid | Votes: | 0 |
| Labels: | None | ||
| Environment: |
Xbox Bedrock |
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| Confirmation Status: | Unconfirmed |
| Description |
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I owned roughly 16 skin packs, and I logged online, to find out that all of my skin packs are gone, and it says I do not own any of them. My friend I gameshare with on Xbox has all of my owned skins somehow and I am not sure how to get them back. This has never happened before and we have been gamesharing for a long time now. I am unsure on what to do and I was wondering if I could be given my purchased skins back or not. I am very annoyed with how much I have spent on mine coins for all of my skins and world packs to be gone. |
| Comments |
| Comment by [Mod] OcelotOnesie [ 11/Mar/21 ] |
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Thank you for your report! As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly. Quick Links: |