[BDS-10559] Game won't load. Created: 13/Dec/20 Updated: 16/Dec/20 Resolved: 13/Dec/20 |
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| Status: | Resolved |
| Project: | Bedrock Dedicated Server |
| Affects Version/s: | 1.16.200 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Sam Glen | Assignee: | Unassigned |
| Resolution: | Duplicate | Votes: | 1 |
| Labels: | None | ||
| Attachments: |
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| Confirmation Status: | Unconfirmed | ||||||||
| Description |
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I had a realms update. After the update had finished, my game will not load and there is a strange white mark on the screen that looks like a dead pixel. It is not a monitor issue. See photo for reference. I contacted mojang customer service and they could not resolve this issue. This is my last hope. |
| Comments |
| Comment by Sam Glen [ 16/Dec/20 ] |
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Still no change, really shocked at how long this is taking to fix !!! |
| Comment by [Mod] OcelotOnesie [ 13/Dec/20 ] |
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Thank you for your report! If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned. Quick Links: |
| Comment by Mihai Filip [ 13/Dec/20 ] |
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Hi, I also have this issue on two devices - laptop and PC. Both of them have AMD GPU. The PC has AMD Radeon 7870 and the driver version is: 20.11.2. So far I tried the steps below, with the help of the xbox community gamers: 1. Open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again. 2. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well 3. Run Windows Store Apps Troubleshooter 4. Reset Windows Store through Command Prompt 5. Re-register All Store apps Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 6. Uninstall & Reinstall Store Get-AppxPackage -allusers WindowsStore | Remove-AppxPackage Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
After step 5 I got the menus back, but I also got this error message:
I closed this message but the image was like this:
I also lost all my kids saved worlds after I reset the game
Please help us! Mihai |
| Comment by Jacqueline Hartman [ 13/Dec/20 ] |
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I have the same problem , please need help to fix
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