[BDS-10167] Packs have disappeared Created: 26/Nov/20  Updated: 26/Nov/20  Resolved: 26/Nov/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: Victoria Fry Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

When we go to marketplace it doesn't show anything we have purchased. We have lost everything. All the packs are gone. The email used here is the same as the Minecraft login where the packs are missing. Please help!



 Comments   
Comment by [Mod] OcelotOnesie [ 26/Nov/20 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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