[BDS-10167] Packs have disappeared Created: 26/Nov/20 Updated: 26/Nov/20 Resolved: 26/Nov/20 |
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| Status: | Resolved |
| Project: | Bedrock Dedicated Server |
| Affects Version/s: | 1.16.40 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Victoria Fry | Assignee: | Unassigned |
| Resolution: | Invalid | Votes: | 0 |
| Labels: | None | ||
| Confirmation Status: | Unconfirmed |
| Description |
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When we go to marketplace it doesn't show anything we have purchased. We have lost everything. All the packs are gone. The email used here is the same as the Minecraft login where the packs are missing. Please help! |
| Comments |
| Comment by [Mod] OcelotOnesie [ 26/Nov/20 ] |
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Thank you for your report! Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker. Watch Mojang Status for official announcements, or Downdetector for community reported outages. If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance. If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support. Quick Links: |