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  1. Mojang Web Services
  2. WEB-2678

Using certain payment methods results in an error message

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Details

    • Bug
    • Status: Resolved
    • Important
    • Resolution: Fixed
    • None
    • None

    Description

      Potential Workaround

      Please see this potential workaround posted by tkasriel

      I tried to purchase Minecraft on the main website with PaySafeCard. When I want to check out I get on an empty site telling me "Invalid request". When I go back to try to buy it again it tells me that I have a pending order, after waiting for while it tells me that the order status is failed. On July 2 I checked if it works if everything was fine. I hope this gets fixed soon since it doesn't seem to be an issue just for me.

      Known affected payment methods:

      • Paysafecard
      • Adyen
      • Alipay
      • Ideal

      This issue is also known to affect realm payments.

      Attachments

        1. Adnotacja 2020-07-15 164615.png
          Adnotacja 2020-07-15 164615.png
          5 kB
        2. Adnotacja 2020-07-15 164707.png
          Adnotacja 2020-07-15 164707.png
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        3. die.PNG
          die.PNG
          9 kB
        4. help_LI.jpg
          help_LI.jpg
          374 kB
        5. help_LI (2).jpg
          help_LI (2).jpg
          369 kB
        6. help.png
          help.png
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        7. help-1.png
          help-1.png
          7 kB
        8. Przechwytywanie.PNG
          Przechwytywanie.PNG
          97 kB
        9. Screenshot (100).png
          Screenshot (100).png
          4 kB
        10. Screen Shot 2020-07-11 at 15.52.48.png
          Screen Shot 2020-07-11 at 15.52.48.png
          67 kB
        11. Screen Shot 2020-07-24 at 11.08.09 AM.png
          Screen Shot 2020-07-24 at 11.08.09 AM.png
          1.21 MB
        12. TIM截图20200727150911.png
          TIM截图20200727150911.png
          364 kB

        Issue Links

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              mojangweb [Mojang] Web Team
              imdd18 david scheff
              Votes:
              61 Vote for this issue
              Watchers:
              53 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: