-
Bug
-
Resolution: Fixed
-
MCPE-1.13.0, 1.14.1 (Bedrock), 1.14.30 (Bedrock), 1.17 (Bedrock), 1.18 (Bedrock), 1.19.10 (Bedrock)
-
None
-
Windows 10 -64 BIt, Xbox, & Mobile
-
Community Consensus
-
Bedrock
-
578757
If you are still not able to access your purchased realm please contact Mojang Support for help. We cannot provide direct assistance via this bug tracker.
Whenever I go to load the settings on one of my realms that has over 10000 members it always takes a super long time to load. Then it gives me the error message "Failed to retrieve realm information. Please try again later." This issue did not start until the 1.13 update around 2 months ago and has been persistent ever since. I can change the realm name by going to the realms club. If I tried to do it from the settings it would be next to impossible. I know this might sound odd but I have only been able to access the realm settings at really weird times. It seems anytime that the realm is completely empty of players and it is past 12pm EST I have about a 1/50 chance of getting into the settings. I also own 2 other realms on different accounts that have around 4000 members with no issue getting into the realm settings. On the account with over 10k members in a realm, I was also able to start a subscription for a new realm & open the settings of the new realm no problem. After testing out to see that it was in fact the realm with over 10k members that had an issue connecting to settings, I am of the impression it is the player count that is causing the issue. I have spoken to other realm owners who have more than 10k members and some who have less than 10k members and they are having the same problem. My guess is any realm around 8k members are likely to experience the realm settings issue. I would really love to know what can be done to fix this, thank you for messaging me back I appreciate it
sincerely, Noah (xAcer94x)
- is duplicated by
-
MCPE-54741 Failed to retrieve realm information.
- Resolved
-
MCPE-138354 cant play on realms.
- Resolved
-
MCPE-138588 Cannot to replace world into the realm
- Resolved
-
MCPE-143578 Realm settings cannot be obtained
- Resolved
-
REALMS-2511 Wont let me access the pencil on my Bedrock realm
- Resolved
-
REALMS-2949 fail to retrieve realm information. please try again later.
- Resolved
-
REALMS-8415 I cannot close my realm
- Resolved
-
REALMS-8700 Realm panel not responding
- Resolved
-
REALMS-8736 So l, I tried to get to my realm information but it'll say failed too.
- Resolved
-
REALMS-9570 Failed to retrieve realm information. Please try again later.
- Resolved
-
REALMS-9690 Unable to edit Realm information.
- Resolved
-
REALMS-10219 PlayStation 5 can't upload / replace world from realm
- Resolved
-
REALMS-10533 REALM SETTINGS NOT LOADING
- Resolved
-
REALMS-11327 I cannot access any data of my realms including rerolling, saving world, or download world,
- Resolved