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  1. Minecraft Realms
  2. REALMS-1686

Realm: the purchase was successful but we can't renew your realm right now

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: MCPE-1.10, MCPE-1.11
    • Fix Version/s: MCPE-1.12.0
    • Labels:
      None
    • Environment:

      Minecraft Windows 10 version.

      Xbox One Version

      Realm renewal

    • ADO:
      190574

      Description

      Issue:

      I get the error, someone started renewing a realm with the billing account on this device. Would you like to complete renewing that realm with this Xbox Live account as the owner?

       

      And then, after clicking "Yes", I'm given:

       

      Your purchase succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. check back later on this device.

       

      However the realm has not been created 48 hours later. I tried again, and got charged again but it still didn't work. I backed up the realm and then deleted it and tried to create a new one so I could re-upload the realm but got the same message of someone having started renewing a realm error. 

       

      Assistance required.

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              • Assignee:
                Unassigned
                Reporter:
                B1ue Bi11 Steven Mitchell
              • Votes:
                1 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  Zendesk Support