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  1. Minecraft (Bedrock codebase)
  2. MCPE-94489

Xbox One - cannot find realms after suspending system

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Awaiting Response
    • Affects Version/s: 1.16.1, 1.16.10
    • Fix Version/s: None
    • Labels:
      None
    • Confirmation Status:
      Confirmed
    • Platform:
      Xbox
    • ADO:
      392974

      Description

      Minecraft loses its ability to connect to Realms when the user sleeps their Xbox One.

      If the Minecraft app is running on the Xbox when the user manually puts it to sleep, e.g., at the end of the day, upon resume a "cannot connect to Realms" message appears instead of the user's joined Realms. Forcefully quitting and restarting Minecraft resolves the issue.

      Steps to Reproduce

      1. Have an Xbox One (model or system build doesn't appear to matter) configured for Instant-On.
      2. Play Minecraft on a Realm.
      3. Exit to the main menu so that you see the "Friends" tab. Note that your Realm appears under "Joinable Realms."
      4. Push and hold the Xbox button on the remote.
      5. Select "Turn Off Console."
      6. Wait for a short while, letting the console sleep.
      7. Turn on the console.
      8. Load the Minecraft app if necessary, and navigate to the Friends tab.

      Expected Result

      Your Realms should appear.

      Actual Result

      An error message indicates that you cannot access Realms right now. The message persists until you manually quit Minecraft by:

      1. Tap the Xbox button
      2. Select the Minecraft icon
      3. Tap the Menu button
      4. Select Quit

      You can then relaunch Minecraft and your Realms appear as expected.

      The workaround is to manually quit Minecraft using this method after every play session.

       

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              Reporter:
              macwhiz Robert Levandowski
              Votes:
              3 Vote for this issue
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              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
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