Good morning, my name is Julio Cesar and I am from Colombia. My problem is that on July 10 I bought 1720 minecoins to pay a realm plus of 10 players, the problem comes when I try to replace the world it tells me that the level export was successful but the problem comes in the installation that appears to me I have tried a message saying "an error has occurred" on the nintendo switch and on the iphone, on both platforms it tells me that there has been an error.

thank you very much for your attention