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  1. Minecraft (Bedrock codebase)
  2. MCPE-83464

Minecraft will not load and crashes on one users account but works on other users accounts.

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.14.60 Hotfix
    • None
    • Unconfirmed
    • Nintendo Switch

      One of the users in our household's Minecraft is no longer loading on Switch. When we launch the game it takes around 10 minutes of loading before it will give the error message, "The software has closed because an error has occurred." All other users on the same Switch can load Minecraft without any issues. The load-time is fast and starts quickly without issues. 

      Steps I have take to try to resolve issues:

      • Restarted Switch
      • Checked for corrupted data.
      • Archived game and redownloaded
      • Reloaded users data from backup

      None of these recommend troubleshooting steps have resolved the issue. It's especially frustrating that it only is affecting one users account. Of course that is the user that uses Minecraft the most... 

      Help please. Fix please. 

       

            groundswell Nathan Stephens
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              Created:
              Updated:
              Resolved: