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  1. Minecraft (Bedrock codebase)
  2. MCPE-71115

Unable to login and access mutliplayer features

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16.0.57 Beta, 1.14.60 Hotfix
    • None
    • Unconfirmed
    • Android

      I've been waiting for this issue to be fixed for months now, and it hasn't been fixed. I am unable to log into my account regardless of what I do. I tried uninstalling and reinstalling the game. I tried clearing the game data on my phone. I tried different internet connections. I tried updating my account settings. I tried different accounts. Nothing worked. These are the characteristics of the error:

      • Marketplace does not load (I have a good internet connection)
      • Realms and servers are completely inaccessible
      • Logging in is impossible, a message saying "We tried to sign you in to your Microsoft Account, but something went wrong." displays every time that I attempt to do so
      • Sometimes the server page says "coming soon"
      • The sign in button does nothing once clicked

      This bug existed in 1.14.30, 1.14.60, and in all of the 1.16 betas. It is important to note the same issues are accompanied with a pop up saying "Error -9". It's also important to note that these issues only started appearing after my phone updated to Android 10. I am using a Samsung Galaxy A70, other players with the same device are experiencing similar issues.

      This is a critical bug that makes the game unplayable for the most part, please fix it as soon as possible.

            Lazal Jon
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              Created:
              Updated:
              Resolved: