My friends realm crashed a few days ago for about 20 mins then it came back online when I tried to join it when it was offline it did joining realm for 5-7 seconds then loading resource packs for 2-4 seconds then just says unable to connect to world

today it has crashed again whilst I was putting a item in my enderchest and has been down for over a hour and a half, same thing when I try to join “joining realm for 5-7 seconds then loading resource packs for 2-4 seconds then just says unable to connect to world”

my friend isn’t online so I know that they haven’t closed it 

since the first crash a few days ago it hasn’t been showing player count so if there was 3 players online the player counter showed 0 

please help with this issue it is a active realm and mostly all we do currently because of the current issue

 The link is to a video of me trying to join the realm since the file is to large to upload

https://youtu.be/itGl1SNYmes