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  1. Minecraft (Bedrock codebase)
  2. MCPE-68155

Online play fails: "You need to authenticate to Microsoft services"

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      Hi!

      I have recently purchased Minecraft on iPad, running iPadOS 13.4, but I am unable to play online due to problems connecting to Microsoft Account in game.
      I am trying to setup so that me, my daughter and some of her friends can play together online.
      Have checked previous issues on same topic but no luck resolving it. BDS-1305 BDS-3739 MCPE-66289
       
      Problem Description
       
      I am unable to play on online servers or connect to any minecraft realms.
      I seem to be able to log into my Microsoft account in the game, or at least my GamerTag shows, but when trying to connect to a server I get the error message:

      "You need to authenticate to Microsoft services".

      Minecraft Realms are no able to load either with the error message:

      "We could not connect to Realms right now. We will try again soon"

       So I am able to play offline and on LAN but not online due to the errors above.
      Microsoft account that I use runs without any restrictions (no children block of online play or similar)

      What I have tried

      #1 I have confirmed that I can login to the Microsoft account with the Xbox app on the iPad so the credentials are valid.

      #2 I have made sure made that date/time are aligned with the server/clients 
      #3 I have tried switching to a secondary Microsoft account but with the same erroneous result.
       
      #4 I can login to the online servers from my Windows machine that runs on same home network and my network connection is otherwise stable.

      #5 UPnP is enabled on router and I anyway opened xbox live ports on router specifically (even though it should not be needed as I can login over the xbox live app), but same error.

      •Port 88 (UDP)

      •Port 3074 (UDP and TCP)

      •Port 500 (UDP)

      •Port 3544 (UDP)

      •Port 4500 (UDP) 

      #6 Started hosting an online server with exact version as the IPadOS bedrock version, but same error.  

       
      Additional System Info
      iPad 10.2 7thGen 

       

      I would really appreciate some support in order to get this working.
      I am happy to provide additional information on request.

      Thanks in advance
      Anders

            Aoana Anders Markendahl
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              Created:
              Updated:
              Resolved: