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  1. Minecraft (Bedrock codebase)
  2. MCPE-62967

Cant access the Overworld skin (Minecraft Earth Beta) even though I redeemed it

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • None
    • 1.14.30.51 Beta, 1.14.21, 1.14.20 Hotfix
    • None
    • Unconfirmed
    • Windows

      I signed up for the Minecraft Earth beta last year and received the Overworld skin as a reward. I then redeemed it to my Bedrock account and it accepted the code. However, when I check my profile in Bedrock, the skin is not among the available packs. 

      I contacted customer support and was told to create a bug report since they are unable to grant me the skin.

      See attached images:

      Image 1: The code that was sent to me

      Image 2: Redemption of the code to my account

      Image 3: My account (sadly) without the option to use the skin

       

      Thank you for looking into this

       

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            Oojiki Benjamin Egli
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              Created:
              Updated:
              Resolved: