• Icon: Bug Bug
    • Resolution: Fixed
    • 1.16.0
    • 1.16.0.66 Beta, 1.16.0.63 Beta, 1.16.0.61 Beta, 1.16.0.60 Beta, 1.16.0.59 Beta, 1.16.0.58 Beta, 1.16.0.55 Beta, 1.15.0.51 Beta, 1.14.30.51 Beta, 1.14.20 Hotfix, 1.14.1 Hotfix, 1.14.30 Hotfix, 1.14.60 Hotfix
    • Confirmed
    • Multiple
    • 334008

      Workaround

      We have confirmed that a message stating "Account Error" with code "-9" sometimes displays inappropriately when you open Minecraft. Here are some workarounds you can try:

      • Check your internet connection: fully close the Minecraft app, confirm that you are connected to the internet, and then re-launch Minecraft. (Since version 1.14.20, "Account Error -9" displays whenever you launch Minecraft while offline. The "account error" displays even on Minecraft installs that have never logged in to any account.)
      • Check that the operating system on your device is updated.
      • On PS4, do not use Remote Play. (Account Error -9" reportedly occurs when using Remote Play on PS4.)
      • Sign out of your Microsoft/XBoxLive account on every device other than the one you are using to connect to Minecraft.
      • Reset the password on your Microsoft/XboxLive account.
      • Disable automatic updates for resource packs in the Minecraft Settings>Profile screen.

      My son cannot play the game or the worlds he has bought. We get this error: There is an Error With your Account. You Will Be Unable To Use The Marketplace Until We Have Resolved This Issue. If This Issue Persists for several days Please Contact Support."

       

      We cannot open minecraft on his ipad pro. I have changed my xbox password just to see if that helps, switched on and off again but don't want to delete app as worried about loosing progress to worlds. Please can you fix. Not sure of the version we are on.

        1. 20200329_193732.jpg
          5.00 MB
          Christopher Edwards
        2. 92129542_157844865479332_815102002991202304_n.jpg
          129 kB
          sonchai oomsaen
        3. 92169658_222913712358977_1604599713066123264_n.jpg
          123 kB
          sonchai oomsaen
        4. EF030407-5665-4DC1-AF1E-828EE035BB47.jpeg
          1.70 MB
          Sarah DeFoor
        5. F4D9A000-9A8D-412C-A9C6-F93CE5000150.png
          2.66 MB
          Amphy2k
        6. IMG_8807.jpg
          121 kB
          Tim
        7. IMG_8808.jpg
          99 kB
          Tim
        8. IMG_8810.jpg
          98 kB
          Tim
        9. Minecraft_2020-05-09-18-25-51.jpg
          1.34 MB
          Joanna Harrison
        10. Minecraft_2020-05-09-18-26-14.jpg
          1.27 MB
          Joanna Harrison
        11. No account Account Error -9.mp4
          3.04 MB
          [Mod] GoldenHelmet
        12. Screenshot_1589129487.png
          1.35 MB
          Corie O'Grady
        13. Screenshot_20200405-130229_Minecraft.jpg
          1.22 MB
          Michal Vorobets
        14. Screenshot_20200405-130239_Minecraft (1).jpg
          1.36 MB
          Michal Vorobets
        15. Screenshot_20200412-185627_Minecraft.jpg
          1.26 MB
          Kibin81
        16. Screenshot_20200413-234717_Minecraft.jpg
          1.30 MB
          Alex Liang
        17. Screenshot_20200415-224929_Minecraft.jpg
          1.33 MB
          Alex Liang
        18. Screenshot_20200416-091159_Minecraft.jpg
          1.10 MB
          Corie O'Grady
        19. Screenshot_20200416-182435_Minecraft.jpg
          1.26 MB
          Maks Krisian
        20. Screenshot_20200416-182648_Minecraft.jpg
          1.41 MB
          Maks Krisian
        21. Screenshot_20200418-182237_Minecraft.jpg
          1.22 MB
          Soros György
        22. Screenshot_20200423-002539_Minecraft.jpg
          1.22 MB
          Caio Vinicius da Silva Souza
        23. Screenshot_20200428-082513_Permission controller.jpg
          264 kB
          Michal Vorobets
        24. Screenshot_20200507-010055_Minecraft.jpg
          1.22 MB
          Taylor Laine
        25. Screenshot_2020-05-16-12-09-16-91.png
          647 kB
          Drageon DB (Dragonborn)
        26. Screenshot_20200519-173542_Minecraft.jpg
          1.23 MB
          JohnsonPua
        27. Screenshot_20200519-173542_Minecraft-1.jpg
          1.23 MB
          JohnsonPua
        28. Screenshot_20200520-163621_Minecraft.jpg
          577 kB
          MattheusLeitte
        29. Screenshot_20200522-212544_Minecraft.jpg
          1.22 MB
          Tamer Mert Biçici
        30. Screenshot_20200523-184427_Minecraft.jpg
          1.41 MB
          Benjamin Mak
        31. Screenshot_20200523-184453_Minecraft.jpg
          1.33 MB
          Benjamin Mak
        32. Screenshot_20200527-174255_Minecraft.jpg
          132 kB
          Izak Dahlberg
        33. Screenshot_20200617-125100_Software update.jpg
          106 kB
          Neil Gibbs
        34. Screenshot_20200617-140903_Software update.jpg
          120 kB
          Michal Vorobets
        35. Screenshot_20200623-173153_Minecraft.jpg
          1.32 MB
          Neil Gibbs
        36. Screenshot_20200623-191623_Minecraft.jpg
          132 kB
          Will Harding
        37. Screenshot_20200623-191623_Minecraft-1.jpg
          132 kB
          Will Harding
        38. Screenshot_20200623-191746_Minecraft.jpg
          1.02 MB
          Will Harding
        39. Screenshot_20200624-084207_Software update.jpg
          393 kB
          Neil Gibbs
        40. screenshot.png
          764 kB
          Mert Akın
        41. WIN_20200603_14_14_37_Pro.jpg
          2.69 MB
          Ava Miller
        42. Новый проект.mp4
          9.01 MB
          Sergei Ivanov

            cannotloginminecraft Elaine Millward
            Votes:
            115 Vote for this issue
            Watchers:
            66 Start watching this issue

              Created:
              Updated:
              Resolved:
              CHK: