• Icon: Bug Bug
    • Resolution: Fixed
    • 1.16.0
    • 1.16.0.66 Beta, 1.16.0.63 Beta, 1.16.0.61 Beta, 1.16.0.60 Beta, 1.16.0.59 Beta, 1.16.0.58 Beta, 1.16.0.55 Beta, 1.15.0.51 Beta, 1.14.30.51 Beta, 1.14.20 Hotfix, 1.14.1 Hotfix, 1.14.30 Hotfix, 1.14.60 Hotfix
    • Confirmed
    • Multiple
    • 334008

      Workaround

      We have confirmed that a message stating "Account Error" with code "-9" sometimes displays inappropriately when you open Minecraft. Here are some workarounds you can try:

      • Check your internet connection: fully close the Minecraft app, confirm that you are connected to the internet, and then re-launch Minecraft. (Since version 1.14.20, "Account Error -9" displays whenever you launch Minecraft while offline. The "account error" displays even on Minecraft installs that have never logged in to any account.)
      • Check that the operating system on your device is updated.
      • On PS4, do not use Remote Play. (Account Error -9" reportedly occurs when using Remote Play on PS4.)
      • Sign out of your Microsoft/XBoxLive account on every device other than the one you are using to connect to Minecraft.
      • Reset the password on your Microsoft/XboxLive account.
      • Disable automatic updates for resource packs in the Minecraft Settings>Profile screen.

      My son cannot play the game or the worlds he has bought. We get this error: There is an Error With your Account. You Will Be Unable To Use The Marketplace Until We Have Resolved This Issue. If This Issue Persists for several days Please Contact Support."

       

      We cannot open minecraft on his ipad pro. I have changed my xbox password just to see if that helps, switched on and off again but don't want to delete app as worried about loosing progress to worlds. Please can you fix. Not sure of the version we are on.

        1. 20200329_193732.jpg
          20200329_193732.jpg
          5.00 MB
        2. 92129542_157844865479332_815102002991202304_n.jpg
          92129542_157844865479332_815102002991202304_n.jpg
          129 kB
        3. 92169658_222913712358977_1604599713066123264_n.jpg
          92169658_222913712358977_1604599713066123264_n.jpg
          123 kB
        4. EF030407-5665-4DC1-AF1E-828EE035BB47.jpeg
          EF030407-5665-4DC1-AF1E-828EE035BB47.jpeg
          1.70 MB
        5. F4D9A000-9A8D-412C-A9C6-F93CE5000150.png
          F4D9A000-9A8D-412C-A9C6-F93CE5000150.png
          2.66 MB
        6. IMG_8807.jpg
          IMG_8807.jpg
          121 kB
        7. IMG_8808.jpg
          IMG_8808.jpg
          99 kB
        8. IMG_8810.jpg
          IMG_8810.jpg
          98 kB
        9. Minecraft_2020-05-09-18-25-51.jpg
          Minecraft_2020-05-09-18-25-51.jpg
          1.34 MB
        10. Minecraft_2020-05-09-18-26-14.jpg
          Minecraft_2020-05-09-18-26-14.jpg
          1.27 MB
        11. No account Account Error -9.mp4
          3.04 MB
        12. Screenshot_1589129487.png
          Screenshot_1589129487.png
          1.35 MB
        13. Screenshot_20200405-130229_Minecraft.jpg
          Screenshot_20200405-130229_Minecraft.jpg
          1.22 MB
        14. Screenshot_20200405-130239_Minecraft (1).jpg
          Screenshot_20200405-130239_Minecraft (1).jpg
          1.36 MB
        15. Screenshot_20200412-185627_Minecraft.jpg
          Screenshot_20200412-185627_Minecraft.jpg
          1.26 MB
        16. Screenshot_20200413-234717_Minecraft.jpg
          Screenshot_20200413-234717_Minecraft.jpg
          1.30 MB
        17. Screenshot_20200415-224929_Minecraft.jpg
          Screenshot_20200415-224929_Minecraft.jpg
          1.33 MB
        18. Screenshot_20200416-091159_Minecraft.jpg
          Screenshot_20200416-091159_Minecraft.jpg
          1.10 MB
        19. Screenshot_20200416-182435_Minecraft.jpg
          Screenshot_20200416-182435_Minecraft.jpg
          1.26 MB
        20. Screenshot_20200416-182648_Minecraft.jpg
          Screenshot_20200416-182648_Minecraft.jpg
          1.41 MB
        21. Screenshot_20200418-182237_Minecraft.jpg
          Screenshot_20200418-182237_Minecraft.jpg
          1.22 MB
        22. Screenshot_20200423-002539_Minecraft.jpg
          Screenshot_20200423-002539_Minecraft.jpg
          1.22 MB
        23. Screenshot_20200428-082513_Permission controller.jpg
          Screenshot_20200428-082513_Permission controller.jpg
          264 kB
        24. Screenshot_20200507-010055_Minecraft.jpg
          Screenshot_20200507-010055_Minecraft.jpg
          1.22 MB
        25. Screenshot_2020-05-16-12-09-16-91.png
          Screenshot_2020-05-16-12-09-16-91.png
          647 kB
        26. Screenshot_20200519-173542_Minecraft.jpg
          Screenshot_20200519-173542_Minecraft.jpg
          1.23 MB
        27. Screenshot_20200519-173542_Minecraft-1.jpg
          Screenshot_20200519-173542_Minecraft-1.jpg
          1.23 MB
        28. Screenshot_20200520-163621_Minecraft.jpg
          Screenshot_20200520-163621_Minecraft.jpg
          577 kB
        29. Screenshot_20200522-212544_Minecraft.jpg
          Screenshot_20200522-212544_Minecraft.jpg
          1.22 MB
        30. Screenshot_20200523-184427_Minecraft.jpg
          Screenshot_20200523-184427_Minecraft.jpg
          1.41 MB
        31. Screenshot_20200523-184453_Minecraft.jpg
          Screenshot_20200523-184453_Minecraft.jpg
          1.33 MB
        32. Screenshot_20200527-174255_Minecraft.jpg
          Screenshot_20200527-174255_Minecraft.jpg
          132 kB
        33. Screenshot_20200617-125100_Software update.jpg
          Screenshot_20200617-125100_Software update.jpg
          106 kB
        34. Screenshot_20200617-140903_Software update.jpg
          Screenshot_20200617-140903_Software update.jpg
          120 kB
        35. Screenshot_20200623-173153_Minecraft.jpg
          Screenshot_20200623-173153_Minecraft.jpg
          1.32 MB
        36. Screenshot_20200623-191623_Minecraft.jpg
          Screenshot_20200623-191623_Minecraft.jpg
          132 kB
        37. Screenshot_20200623-191623_Minecraft-1.jpg
          Screenshot_20200623-191623_Minecraft-1.jpg
          132 kB
        38. Screenshot_20200623-191746_Minecraft.jpg
          Screenshot_20200623-191746_Minecraft.jpg
          1.02 MB
        39. Screenshot_20200624-084207_Software update.jpg
          Screenshot_20200624-084207_Software update.jpg
          393 kB
        40. screenshot.png
          screenshot.png
          764 kB
        41. WIN_20200603_14_14_37_Pro.jpg
          WIN_20200603_14_14_37_Pro.jpg
          2.69 MB
        42. Новый проект.mp4
          9.01 MB

            cannotloginminecraft Elaine Millward
            Votes:
            115 Vote for this issue
            Watchers:
            66 Start watching this issue

              Created:
              Updated:
              Resolved:
              CHK: