Hi Mojang. I would like to report that the sound in the Minecraft game for Windows 10 is completely bugged or broken for me and for my friends. Yesterday we bought the game from the Microsoft Store and we were very excited but after we downloaded it we were very disappointed of the level of quality of the product that we got for our money. Neither me or my friends have sound in game and by in game I mean that we don't have any sound in main menu, making own world or joining any official server. We did extensive research on the problem and we know you don't want duplicated bug reports but I want to report this because a lot people have reported this and you mark it as resolved and post fixes that don't work and people still have NO sound and we don't get any assistance. Now before you mark this topic as duplicate or resolved, please read what me and my friends tried to fix the problem ( and we did so much things) and nothing worked! Here is the full list what possible solutions we tried but go no result and still have NO SOUND: Keep in mind we did them on different computers and not the same PC.

Method 1: Run Hardware and Devices troubleshooter, and check if the issue is resolved. 

• Step 1: Type Troubleshooting in the search box next to Start button, and press Enter. - WE DID IT AND NO EFFECT
• Step 2: Click on View all from left side panel of the screen. - WE DID IT AND NO EFFECT
• Step 3: Select Hardware and Devices, click on Advanced option, and check Apply repairs automatically option. - WE DID IT AND NO EFFECT
• Step 4:  Follow the on screen instructions. - WE DID IT AND NO EFFECT
• Method 2: If the issue persist, run Playing audio troubleshooter, and check if the issue is resolved.

• • Step 1: Type Troubleshooting in the search box next to Start button, and press Enter. - WE DID IT AND NO EFFECT
  • Step 2: Click on View all from the left side panel of the screen. - WE DID IT AND NO EFFECT
  • Step 3: Select Playing Audio, * click on *Advanced option, and check Apply repairs automatically option. - WE DID IT AND NO EFFECT
  • Step 4:  Follow the on screen instructions. - WE DID IT AND NO EFFECT

Method 3: If the issue persist, try uninstalling and reinstalling sound card driver, and check if the issue is resolved.

Additionally, you might like to try the following solution from this Reddit post:

Install Windows Media Player 12 (some say it can be that Minecraft needs the sound codecs that are included in WMP12) - WE DID IT AND NO EFFECT
Install Media Pack Feature for windows 10 (this pack was the one that actually fixed the problem for me, now I have both sound and effects in the game) - WE DID IT AND NO EFFECT
After following all the steps, try to reboot your computer as well if it still does not work. - WE DID IT AND NO EFFECT

Method 4: Updating all drivers to the newest ones

 Step 1: Updated every driver (including audio drivers) to the newest possible with device manager  --  WE DID IT AND NO EFFEC

• • Step 2: Updated every driver (including audio drivers) with IObit Driver Booster (paid version) - WE DID IT AND NO EFFECT
  • Step 3: Making a fresh new installation of Windows 10 Pro and updating it with all the latest updates that Microsoft offers from control panel - WE DID IT AND NO EFFECT 
  • *Step 4:*Tried running the game with "Exclusive Mode" checked and unchecked in audio properties + maximizing game volume from Windows audio setting + tried to see if its not muted and unmute it and fallowed every instruction for audio configuration - *WE DID IT AND NO EFFECT* 
    • • • Step 5: Tried the game in stereo and surround sound. - WE DID IT AND NO EFFECT
      • Method 5: Downloading and installing additional programs that are usually recommended for gaming and trying to resolve the problem.

Step 1 : Installing fresh Java from official site - WE DID IT AND NO EFFECT

• • • • Step 2 : Installing Microsoft Visual C++ 2005/2008/2010/2012/2013/2015 - WE DID IT AND NO EFFECT
        Step 3 : Installing latest version of DirectX/OpenAL/Microsoft XNA Framework/ -WE DID IT AND NO EFFECT
      • Method 6: Scanning for viruses with different software on highest possible detection setting (keep in mind that this is on fresh installed Windows 10)

• • • Step 1: Scanning on highest possible settings with: Windows Security/Avast Premium/ESET NOD32/AVG 2019/ Kaspersky - WE DID IT AND NO EFFECT OR VIRUS FOUND
       Step 2: Scanning for viruses with Mylwarebytes with highest possible detection settings - WE DID IT AND NO EFFECT
  • Method 7: Cleaning and defragmenting registry
  • Step 1: Cleaning registry with Ccleaner - *WE DID IT AND NO EFFECT
    • Step 2: Cleaning registry and defragmenting it using IObit Advance System Care 12 paid product on highest setting - WE DID IT AND NO EFFECT
• Method 8: Defragmenting the entire hard drive - WE DID IT AND NO EFFECT

I really hope you will address this seriously, considering the fact there are so many reports about this problem and finally making a long lasting FIX.  I truly think you are a company that respects their customers and stands hard on its reputation.