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  1. Minecraft (Bedrock codebase)
  2. MCPE-48406

[Switch] Minecraft gives error - “The software was closed because an error occurred”

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: 1.13.1, 1.14.1 Hotfix, 1.11.4, 1.12.0, 1.14.0, 1.14.30 Hotfix, 1.14.60 Hotfix
    • Fix Version/s: 1.16.20
    • Labels:
      None
    • Confirmation Status:
      Community Consensus
    • Platform:
      Nintendo Switch
    • ADO:
      237329, 245598

      Description

      When I open my physical version of Minecraft, it loads a little, then closes before I can even begin playing. My brother’s user gets farther in the loading process than my user to where he can see the main menu background whereas I can only load up to a white screen. For both of us it closes with the message “The software was closed because an error occurred.” Our game was played on my brother’s switch before mine and still works on his but not mine. I’ve tried: checking for corrupt data, archiving the software, restarting my switch, and even restoring my switch to factory settings without deleting my save data. After restoring it to factory settings, the loading process got farther while opening the game for my brother’s user though. Before his went to the loading screen that said Mojang on it but as I said before, now it only goes to the main menu screen background.

      I hope you can help with my issue, thanks!

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              Reporter:
              Princess Zilly Charleigh
              Votes:
              63 Vote for this issue
              Watchers:
              42 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
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