This bug is for Minecraft v.1.8.1 on an ipod. We purchased store item 8 on Jan 3rd, 2019. It was an in-app purchase in the store for a bundle pack of 2 worlds (Aquatic Life  By Cyclone Designs and Mine Zoon by Cyclone Designs). We tried to download and restore, but nothing works. We were charged, but never downloaded fully. When trying to download it again, we selected the coins and it purchased $9.99 1720 minecoins (without asking like App/Itunes is setup to do!!) on top of the $8.55 that we purchased for the store item 8 on Jan 3rd. 

We just want to be able to use the worlds that we purchased and not be charged again. Please let us know how you can help us! We reported a problem with the Apple App suport (it states that we cannot report a problem). We searched on Twitter and https://marketplace.minecraft.net/catalog,  to find a similiar problem but did not.  

Please find the email communication that we had below.........

 
Mikayla/Jaclyn Mycka
Subject: In app purchase didnt download/install

JAN 24, 2019  |  10:53AM CET 
David S replied:
Hi Mikayla/jaclyn,

I apologize for the delayed response. We're currently dealing with a large backlog. 

I'm sorry to hear that you're having problems with your Minecraft Marketplace content.

If you purchased the wrong content by mistake, you can contact your app store for a potential refund:

Apple: https://www.apple.com/support/itunes/apps 
Google: https://support.google.com/googleplay 
Amazon: https://www.amazon.com/gp/help/customer 
Nintendo: https://www.nintendo.com/consumer

If you find something that is broken or otherwise bothersome in any Marketplace content, reach out to the creator that made the content and provide your feedback. You can contact most Marketplace creators by going to https://marketplace.minecraft.net/catalog, locating their page and choosing "Get in touch". 

If something is not working as it should in the game, please report it to https://bugs.mojang.com. Make sure to check that your issue has not already been reported. If it has been reported, you can contribute by commenting with more information and/or voting instead. 

Best regards,
David S 
Mojang Support

JAN 05, 2019  |  06:52PM CET 
Original message
Mikayla/Jaclyn wrote:

On January 3 we made an in app purchase for Minecraft store item 8 for $8.55. When trying to download it it never finished, and now we don’t know how to get the item to download. We tried to do the restore button in the Minecraft app, however that did not work. Please advise how to resolve this issue as we paid for something and we did not get it.

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