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Bug
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Resolution: Cannot Reproduce
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None
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1.5.2.1, 1.5.3
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None
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Unconfirmed
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Windows
Guten Tag,
die bisherige Kommunikation ist wie folgt verlaufen:
Stefan Kurp
Subject: Minecraft doesnt start anymore
JUL 26, 2018 | 08:06AM CEST
Patrik S. replied:
Hi Stefan,
I'm sorry to hear that your problem persists.
If you believe that you have found a bug, please report it at https://help.mojang.com/customer/portal/articles/409117-where-can-i-view-or-submit-bugs- so that a moderator and/or developer can take a look.
Best regards,
Patrik S.
Mojang Support
JUL 25, 2018 | 03:27PM CEST
Stefan replied:
Hi Patrik,
thank you for picking up my case.
Unfortunately the problem (my problem - no start of the game) is not solved and still the same.
I can't play the game.
First I started the game alone, then I started the XBOX application and tried to start from here.
It didn't succeed.
I see a new window with white background and the MAJANG -logo which closes by itself after 2 - 3 seconds.
Then I uninstalled the program.
After that I did a "restart of the computer"
And installed it from the store again
And that's it.
Not possible to play....
Do you need more information?
Regards,
Stefan
JUL 25, 2018 | 01:28PM CEST
Patrik S. replied:
Hi Stefan,
The problem you've described sounds like a temporary issue and should have been resolved now.
Please try again, and reply to this email if you're still having the same problem.
Best regards,
Patrik S.
Mojang Support
JUL 18, 2018 | 05:57PM CEST
Original message
Stefan wrote:
Hello,
I had the issue already before. Suddenly I cant play Minecraft for Win10 anymore.
No differenz if I try to start from the menu, MS-store, or XBOX-program.
When I had the issue the first time (ca 2 months ago) I setup the whole computer again - just to make sure that there is nothing "unwanted (virus or so)" program running/installed.
After the new installation it was running again - of course I missed all my worlds.
When I am starting the program Minecraft a new window opens (with the Mojang-logo) and closed by itself after a couple of seconds.
There is no error message or anything else.
I expect I have the version 1.5 installed now.
I asked the support people from XBOX, but they couldnt help.
For all "important" programs I identified myself with the email-adres (XBOX, MS-store, MS-edge, but I use a local PC user account.
And it worked that way before (also direct after the new setup!)
So I guess there is a reg-key modified.
Please help.
Thank you.
Which other information do you need?
Regards,
Stefan
Es wäre schön wenn Sie einen Tipp für mich hätten.
Abgesehen davon hatte ich auch schon einen Chat mit dem Helpdesk der auch nicht weiter helfen konnte oder wollte.
Vielen Dank
Mit freundlichemGruss
Stefan Kurp