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Bug
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Resolution: Fixed
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1.2.14.3, 1.2.13.54, 1.4.3.0
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Confirmed
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Tablet - iOS - iPad Air 2
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111100
Update 16th Apr 2018:
The 1.2.15 update for iOS was put in place to fix the underlying issue with purchases going missing, but there is ongoing work to restore everyone's accounts to where they should be.
Please refer to the comment by HelenAngel:
We now have a hotfix in place and going forward this should hopefully not be an issue for new purchases. We are continuing to run scripts on the backend to resolve people already affected. If you would like to be expedited, please feel free to email me directly at helenzy @ microsoft . com and I will personally ensure that we make things right for you. Once again, we apologize for this error and have put additional safeguards in place to ensure this doesn't happen again.
Hi,
my son is using minecraft PE for an iPad with IOS.
With the PE update from today, 4th April 2018, (delivered by Apple App Store) we encountered a critical problem:
1. My sons minecraft coins purchased in-app and via AppStore are set to 0 with the new Version 1.2.13. Before there where 80 coins in.
2. All his bought world template, textures etc., purchased by his minecraft coins, are locked. The worlds he created by the bought templates are locked and cannot opened. A dialog appears and says he has to pay ...
Using the "Wiederherstellen" button in the in-app-store of Minecraft does not help. Shortly after pushing the button, a dialog appears and gives the friendly message, that the done purchases will be recreated - but nothing happenend.
My son (10 y) spend a lot of money and feels a great loss ...
Our Android driven Nexus7 has no problems after the update - bought stuff can be used.
A tip: searching in the web for a solution shows me, there are some another users with the same problem.
I.E. https://www.product-reviews.net/down/minecraft-pe-app-problems/ (look the Comments)
Thanks for your help!
Greetings,
Martin
- is duplicated by
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MCPE-32069 Restoring Purchases
- Resolved
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MCPE-32076 Mine cons and purchased worlds, texture packs , mash up packs and skins have disappeared since v1.2.13 was released
- Resolved
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MCPE-32095 Updated Minecraft pocket edition on my sons phone and account and now his purchases are gone
- Resolved
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MCPE-32114 purchased worlds are blocked again
- Resolved
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MCPE-32128 Skins do not transfer over with recent update
- Resolved
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MCPE-32146 Purchased worlds and coins are gone
- Resolved
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MCPE-32160 Purchases lost after minecraft update 1.2.13
- Resolved
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MCPE-32161 minecraft pocket edition purchases gone
- Resolved
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MCPE-32162 Minecraft PE skin packs still locked after purchasing
- Resolved
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MCPE-32172 Loss Texture Packs!!! HELP!!!
- Resolved
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MCPE-32219 Multiple 'Gifts' given during Holiday Giveaway no longer exist on store.
- Resolved
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MCPE-32269 all my son's purchases and coins disappeared
- Resolved
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MCPE-32278 So I just got onto Minecraft. And. You deleted all of my worlds that I paid for. By the way I paid almost a total of $50 to 100 on that game. I want my money back now.
- Resolved
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MCPE-32322 MCPE purchases are locked every time it updates and Mojang hasn't done anything about it, so does anyone have a solution?
- Resolved
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MCPE-32456 erased worlds/texture packs and medallians
- Resolved
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MCPE-32526 Update to iOS 1.2.13 internet connection to store
- Resolved
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MCPE-32722 purchased worlds they all are locked
- Resolved
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MCPE-32792 Purchased Worlds are lost
- Resolved
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MCPE-32903 Lost all access
- Resolved
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MCPE-33000 Purchases are not restored
- Resolved
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MCPE-33207 I bought the holiday mashup pack and now every time I try to access the world, I am told to repurchase the pack.
- Resolved
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REALMS-987 Lost purchased worlds and coins
- Resolved