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  1. Minecraft (Bedrock codebase)
  2. MCPE-31960

Minecraft crashes on launch - only Mojang screen displayed

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.2.11.4
    • None
    • Unconfirmed
    • Windows

      Since updating to a newer version of Windows 10, I have not been able to run Minecraft. Before updating (on 29th March) I was able to run the app, but not able to sign in to xbox live account in app. After updating Windows 10, the app crashes after displaying Mojang screen. Reinstalling clean version of Windows 10 has not resolved the issue
      Typical error log on app crash:

      Faulting application name: Minecraft.Windows.exe, version: 1.2.11.4, time stamp: 0x5a9dd780
      Faulting module name: KERNELBASE.dll, version: 10.0.16299.309, time stamp: 0x90a96867
      Exception code: 0x00000505
      Fault offset: 0x0000000000014008
      Faulting process id: 0x574
      Faulting application start time: 0x01d3ca88da1eb7ac
      Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.2.1104.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
      Report Id: 0adfa805-52d7-4888-9770-70484aa19dd4
      Faulting package full name: Microsoft.MinecraftUWP_1.2.1104.0_x64__8wekyb3d8bbwe
      Faulting package-relative application ID: App

            nickalexjones31 Nick Jones
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              Created:
              Updated:
              Resolved: