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  1. Minecraft (Bedrock codebase)
  2. MCPE-20563

Realm fails to renew but still charged for renewal

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    Details

    • Confirmation Status:
      Unconfirmed
    • Platform:
      Phone - Windows Phone - Other (Specify in description)

      Description

      30 day 2 player Realm was initially created under windows 10 edition.

      After the realm had expired, attempted to renew the realm using PE edition on Windows Phone running on a Microsoft Lumia 950XL running OS version 10.0.14393.953

      The transaction for renewal completed successfully (confirmed with Microsoft) but an error came up saying there was a problem creating the realm and to check again later.

      Realm continues to show that it is expired across multiple devices for all users of the realm.

      All devices are running the same version of Minecraft and all users are using Xbox live accounts. No other issues have occurred with the realm previously.

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            Reporter:
            adapio01 Adam Piotrowski
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              Dates

              Created:
              Updated:
              Resolved: