After updating the game to current version my skin wouldn't load in. I contacted support and went thru the hot fixes they suggested to do such as log off my Microsoft account and re-log and check to see if the game is updated, I uninstalled the game then reinstalled it which temporarily fixed the issue until I got of the game and got back on which the issue resumed. Update: I got on today and saw the game needed to be updated, I did that and the problem still persists on v1.21.31