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  1. Minecraft (Bedrock codebase)
  2. MCPE-177765

Marketplace content download stuck on Switch

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    • Icon: Bug Bug
    • Resolution: Fixed
    • 1.21.0
    • 1.20.51 Hotfix, 1.20.62 Hotfix
    • None
    • Community Consensus
    • Nintendo Switch
    • 1163245

      Attention

      This report is being used to gather all reports of stuck Marketplace downloads on Nintendo Switch devices. A "stuck download" situation is indicated if the Marketplace page for your title has a download progress meter near the upper right corner and it never goes away, or if you're downloading it for the first time, the download progress meter in the center of the screen stops during Step 1 or Step 2 and never goes away.

      • If the Marketplace page for your title has an "Update" button, this is not the report for you. Please see MCPE-153599 instead.
      • If you have a stuck Marketplace download on a non-Switch device, this is not the report for you. Please see MCPE-177684 instead.

      Workaround: If you have a stuck Marketplace download, first try this:

      1. From the Minecraft start screen, select Settings > Storage.
      2. Click the Clear Marketplace Cache button.
      3. Exit Minecraft (<IMPORTANT!), restart it, and try your download again.

      If this doesn't solve the problem, we need you to add a comment with the exact title and creator name for each item you're trying to download, and the platform you're using. This includes players who submitted separate reports which were closed as duplicates of this report.


      Original description:
      My son bought "Jurassic World Adventure" by Syclone Studios in Minecraft marketplace on his Nintendo Switch account. However we are unable to play it because the download never ends. The progress bar arrives at the end, it says that all 290.7MB have been downloaded, but the installation never goes to step 2.

      We have already tried the "clear marketplace cache" method suggested in MCPE-54531 and we are sure there is enough space on the Switch and in the Minecraft user storage.

      Any suggestion is welcome. Thanks!

            Auldrick [MCPE Mod] Auldrick
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            10 Start watching this issue

              Created:
              Updated:
              Resolved:
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