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  1. Minecraft (Bedrock codebase)
  2. MCPE-177765

Marketplace content download stuck on Switch

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • 1.21.0
    • 1.20.51 Hotfix, 1.20.62 Hotfix, 1.21.30, 1.21.40, 1.21.51 Hotfix
    • None
    • Community Consensus
    • Nintendo Switch
    • 1163245

      Attention

      Note: This report was previously resolved as "Fixed". It has been reopened as it appears that some additional work needs to be done to fix one or more additional causes.


      This report is being used to gather all reports of stuck Marketplace downloads on Nintendo Switch devices. A "stuck download" situation is indicated if the Marketplace page for your title has a download progress meter near the upper right corner and it never goes away, or if you're downloading it for the first time, the download progress meter in the center of the screen stops during Step 1 or Step 2 and never goes away.

      Workaround: If you have a stuck Marketplace download, first try this:

      1. From the Minecraft start screen, select Settings > Storage.
      2. Click the Clear Marketplace Cache button.
      3. Exit Minecraft (<IMPORTANT!), restart it, and try your download again.

      If this doesn't solve the problem, you might want to the consider trying the pinned comment in MCPE-36670.


      Original description:
      My son bought "Jurassic World Adventure" by Syclone Studios in Minecraft marketplace on his Nintendo Switch account. However we are unable to play it because the download never ends. The progress bar arrives at the end, it says that all 290.7MB have been downloaded, but the installation never goes to step 2.

      We have already tried the "clear marketplace cache" method suggested in MCPE-54531 and we are sure there is enough space on the Switch and in the Minecraft user storage.

      Any suggestion is welcome. Thanks!

            Auldrick [MCPE Mod] Auldrick
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              Created:
              Updated:
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