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  1. Minecraft (Bedrock codebase)
  2. MCPE-175049

PS5: Deluxe Collection content disappeared

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 1.20.15 Hotfix
    • None
    • Unconfirmed
    • PlayStation

      I purchased the "Minecraft Deluxe Collection" via the PlayStation store. 

      Once downloaded, I opened the game and the Deluxe Collection content was visible via the Marketplace. Next, I then attempted to link my Microsoft account (from the main page). I used my mobile phone to complete the process, unfortunately I was signed into the wrong Microsoft account, thus thus it was linked to the wrong account. In the settings, I found an 'unlink account' option, so I proceeded, at which point all the Deluxe Collection content disappeared. 

      I have been in contact with Playstation support on a continuous basis over the last month without a resolution. They have also outlined: 

      > Looking at the screenshots that you sent, it looks like there's a problem with your Minecraft account. Please contact Minecraft support.

      I've tried the solutions outlined on MCLG-8 to no avail. 

      I have also tried: 

      • Ensuring the PS5 software is up-to-date.
      • Ensuring the game software is up-to-date.
      • Restarting the PS5.
      • Deleing the PS5 cache.
      • Deleting the game and reinstalling. 
      • Restoring the licences

      Upon opening the game, the following message has displayed upon occasions:
       

      But once it disappears, it's possible to access the store, where no tokens are present, or the other Deluxe Collection content:

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        2. IMG_4595.JPG
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              Created:
              Updated:
              Resolved: