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  1. Minecraft (Bedrock codebase)
  2. MCPE-160333

One player cant access shared realm any more

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • None
    • 1.19.11 Hotfix
    • None
    • Unconfirmed
    • Nintendo Switch

      I have a realms server on the nintendo switch with myself and three other players. 2 of the players can access the realm with no problems (one on Switch, one on XboxOne), but the other player (also on a Switch) is unable to get in the realm any more.

      It gets stuck on the loading resource packs screen, and after a number of minutes will time out saying to check the internet connection.

      At no point does her gamertag appear in game to other players during this. This has been ongoing for two weeks, she has tried multiple times to get in but always gets stuck on that screen.

      I have tried reinviting her to the realm, and she has redownloaded minecraft but that hasnt helped. Also have tried the first fix suggested on MCPE-90372 but no luck.

      When she first got her switch in May she was also unable to access the realm in the same way, and after exhausting all avenues (turning console off, redownloading, reinviting to realm, checking status of switch and xbox accounts, even logging in on another switch) we emailed mojang about the issue. We received a reply not explaining what had been done, but to try getting in again and it has been working fine up until two weeks ago.

      Any help in fixing this, and why it's happening would be greatly appreciated.

            Limpet666 Limpet666
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