no idea which version hotfix or whatever. The game is Minecraft Bedrock for PS4 that my daughter plays. I have owned the world template "The Nightmare Before Christmas" for a long time. It has always worked fine. Yesterday I purchased a new world template for a Spongebob World. I cannot download the new Spongebob template because the Nightmare Before Christmas template shows a stuck download progress bar. I don't know if the Nightmare template came out with an update or why it is showing a download progress bar. The progress bar gets almost full, and then all progress on the meter goes away like no progress had been made on download and it freezes there indefinitely. It won't allow me to stop or pause the Nightmare template download and it won't let me download the new Spongebob template till progress on the Nightmare template has finished. I have tried deleting the entire Nightmare template and the progress bar just sits on that "deleting" page indefinitely but never deletes. If i click on the Spongebob download, it just sits on the "preparing download" screen indefinitely. Nothing works. Nothing will download and nothing will delete. It just sits there. I have tried letting it sit for many hours, no help. Tried reset of PS4 by unplugging technique and still no help. I just want to download the Spongebob template I paid for. That's all. I have PLENTY of storage space available. The storage bar isn't even half full yet. I have PLENTY of general PS4 storage available as well. PS4 isn't even half full. 

I don't know if there is a glitch or bad code in the Nightmare world template that causes the whole download process to freeze, but as soon as I turn the game on, it auto-starts to download the the Nightmare world template. I can't stop it. I can't delete it. I just want the ability to download the Spongebob template. Please help me