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  1. Minecraft (Bedrock codebase)
  2. MCPE-158292

Custom Skin Will Not Load; Can't access Marketplace

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.19.2 Hotfix
    • None
    • Unconfirmed
    • Windows

      Custom skin will not load since 1,18 and still will not load with the 1.19 release. Cannot access the skin creator to even use a Marketplace skin. None of the buttons on the side or the "create skin" button are clickable for me. I can't access Marketplace at all from the home screen or while in game. When you hover over the "marketplace" button while in game I get "invalid session" and try restarting the game.

      Steps I have tried to fix the issue:

       - Logged out of account and back in - can't access Marketplace or Skin creator

       - Terminate the game from the app settings screen - sometimes it will work

       - Cleared all MC data - still can't access Marketplace or Skin creator

       - Uninstalled/Reinstalled - still can't access Marketplace or Skin creator

       - Same issue whether hardwired or on WIFI

       - Reset modem/router - still can't access either Marketplace or Skin creator

       

      Included Screenshots:
       - "Invalid session"

       - Creator Skin not loading

       - System specs 

            MustangGirl3374 MustangGirl74
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              Created:
              Updated:
              Resolved: