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  1. Minecraft (Bedrock codebase)
  2. MCPE-156192

Unable to download new purchases from marketplace. "Downloading..." but never proceeds or completes.

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.18.31
    • None
    • Unconfirmed
    • iOS

      I'm unable to download new purchases from the marketplace in Minecraft 1.18.31 on a 6th generation iPad running iPadOS 15.4.1.

      I had previously been able to download purchases.

      The issue started when I purchased a new world ("Skyblock Space Wars"):

      • I saw the "Purchase in progress. This shouldn't take long." dialog.
      • I clicked on the "Download" button next to the world.
      • I clicked on the "Download" button in the confirmation modal.
      • I saw the download progress modal - "Step 1 of 2 - Downloading Content" - but the progress bar never moved and the modal never updated.
      • I clicked the 'X' to close the modal.

      Now:

      • In Marketplace > My Content > Owned, I see the world with the status "Downloading..." but the download never proceeds or completes.
      • I'm unable to download other purchases, including worlds and texture packs. I get the same behavior for the other purchases as I do for the first world above.

      Things I've tried unsuccessfully:

      • Waiting. (It's been several days. This isn't a temporary marketplace outage.)
      • Connecting to different wifi networks and ensuring we have Internet access.
      • Restarting Minecraft.
      • Logging out and logging back in.
      • Restarting the iPad.
      • Clicking the "Restore" button on the world. (It showed the "Restoring your purchases!" dialog, but it didn't change anything.)
      • Changing my avatar. (Someone suggested this could fix marketplace problems.)

      Things I haven't tried:

      • Reinstalling Minecraft. (I'm worried we'll lose our worlds. My son will lose his mind if that happens.)

      Other observations:

      • When I first start Minecraft, the marketplace button is disabled for several seconds and has a red exclamation mark next to it. After several seconds the red exclamation mark disappears and the marketplace button is enabled. I don't see this happen on our other devices.

            colinc colinc
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              Created:
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              Resolved: