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  1. Minecraft (Bedrock codebase)
  2. MCPE-155025

Unable to open marketplace or edit skins after new update

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • 1.19.30.22 Preview, 1.19.30
    • 1.20.40.20 Preview, 1.20.20.23 Preview, 1.20.20.20 Preview, 1.20.10.24 Preview, 1.20.10.20 Preview, 1.20.0.25 Preview, 1.19.70.24/25 Preview, 1.18.33 Hotfix, 1.18.32, 1.19.0.31 Preview, 1.19.0.30 Beta, 1.18.30, 1.18.31, 1.19.1 Switch, 1.19.0, 1.19.2 Hotfix, 1.19.10, 1.19.20.24 Preview, 1.19.11 Hotfix, 1.19.20, 1.19.21 Hotfix, 1.19.22 Hotfix, 1.19.30, 1.19.31 Hotfix, 1.19.40, 1.19.41, 1.19.51, 1.19.60, 1.19.62, 1.19.63, 1.19.70, 1.19.71, 1.19.73, 1.20.0.24 Preview, 1.19.81 Hotfix, 1.19.83 Hotfix, 1.20.0, 1.20.1 Hotfix, 1.20.10, 1.20.12 Hotfix, 1.20.15 Hotfix, 1.20.30, 1.20.31 Hotfix, 1.20.32 Hotfix, 1.20.40, 1.20.41 Hotfix, 1.20.50, 1.20.51 Hotfix, 1.20.62 Hotfix
    • None
    • Community Consensus
    • Multiple
    • 780585, 820857

      After a recent update I have been unable to edit my skin or open the marketplace. It seems to be similar to a nintendo switch bug that was recently resolved. I have tried signing in and out of my account, and have uninstalled and reinstalled the game multiple times. The problem was briefly solved in version 1.18.30, but it stopped working again after the most recent update.

       

      edit: I have potentially found a solution. After logging into my Win 10 minecraft with the glitched marketplace I closed the game. Next I logged onto my same microsoft account on my phone. It sucessfully logged in with a working marketplace, and then I closed the mobile version. I then booted up the Win 10 version, and after a slightly longer load time it booted it up with a working marketplace/skin editor. I have not had the problem on other platforms, but it could be caused by having an account active/not-active on multiple devices.

       

      edit 2: The fix in the previous edit no longer works, still unable to access marketplace.

       

      edit 3: I think it has something to do with the combined launcher as i have launched the game straight from the minecraft app and the glitch happens 50% less(it still happens frequently)

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            Jellybomber564 Jelly
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              Created:
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