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  1. Minecraft (Bedrock codebase)
  2. MCPE-142539

Minecraft Windows 10 Edition crashes on start after upgrade to 1.17.30

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • None
    • 1.17.30
    • None
    • Plausible
    • Windows
    • 654831

      The behavior is the same as that described in MCPE-141971 but am logging a separate issue for the different OS. This started with the update to 1.17.30.4 After starting Minecraft the red Mojang splash screen is displayed, then fades to black. After approximately 6 seconds the screen turns red again (this is when the new error report is written to the ReportArchive folder) and the application closes. All other devices in the house, PC and console, are working as expected.

      Things I have tried

      1. Restart the PC
      2. Reset the application
      3. Reinstall the application
      4. Kill system tray applications one at a time until none active
      5. Updated Video card drivers
      6. Ran windows update

      Things I haven't tried

      1. Repaving the device, I'd rather not unless necessary.
      2. Other things to be suggested here?

      Device Specifications

      Device name <Redacted>
      Full device name <Redacted>
      Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz   2.81 GHz
      Installed RAM 32.0 GB (31.8 GB usable)
      Device ID 7787E9C6-XXXX-XXXX-956F-EA353CBD6162
      Product ID 00330-50817-19527-AAOEM
      System type 64-bit operating system, x64-based processor
      Pen and touch No pen or touch input is available for this display

      Windows Specifications

      Edition Windows 10 Business
      Version 21H1
      Installed on ‎11/‎25/‎2020OS build 19043.1237
      Experience Windows Feature Experience Pack 120.2212.3530.0

      Event Viewer "Application Error" Report

      Faulting application name: Minecraft.Windows.exe, version: 1.17.30.4, time stamp: 0x613aaafa
      Faulting module name: Minecraft.Windows.exe, version: 1.17.30.4, time stamp: 0x613aaafa
      Exception code: 0xc0000005
      Fault offset: 0x0000000002cd8d50
      Faulting process id: 0x43f0
      Faulting application start time: 0x01d7b20891dde9f9
      Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.17.3004.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
      Faulting module path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.17.3004.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
      Report Id: 0cb4d3fd-1487-469e-be01-163cec95a967
      Faulting package full name: Microsoft.MinecraftUWP_1.17.3004.0_x64__8wekyb3d8bbwe
      Faulting package-relative application ID: App

      Windows Event Viewer "Windows Error Reporting" Report

      Fault bucket 1816940838301534677, type 5
      Event Name: MoAppCrash
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: Microsoft.MinecraftUWP_1.17.3004.0_x64__8wekyb3d8bbwe
      P2: praid:App
      P3: 1.17.30.4
      P4: 613aaafa
      P5: Minecraft.Windows.exe
      P6: 1.17.30.4
      P7: 613aaafa
      P8: c0000005
      P9: 0000000002cd8d50
      P10:

      Attached files:
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7903.tmp.mdmp
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A1D.tmp.WERInternalMetadata.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A3D.tmp.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A3D.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7A6D.tmp.txt

      These files may be available here:
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Minecr_ccc7ee1b25c9f4e52ecf28ed898f37c33f677a9_0487c7d0_524b56db-a458-49bc-95dd-8e19bb83799c

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 0cb4d3fd-1487-469e-be01-163cec95a967
      Report Status: 268435456
      Hashed bucket: 613425575768d64779371210dcdd09d5
      Cab Guid: 0

            WCLucas42 Bill
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              Created:
              Updated:
              Resolved: