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  1. Minecraft (Bedrock codebase)
  2. MCPE-11980

Win 10 edition won't launch

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Duplicate
    • Affects Version/s: 0.13.0
    • Fix Version/s: None
    • Labels:
      None
    • Confirmation Status:
      Unconfirmed
    • Platform:
      Tablet - Windows 10 - Other (Specify in description)

      Description

      Using Asus Vivotab Smart. It does not have NVIDIA mobile chipset, only integrated graphics.

      I just bought this tablet and updated it to windows 10. It is a quadcore 32 bit Intel atom machine with 2gb of ram. (dxdiag below)

      The app store was happy to let me install Minecraft Win 10 edition, but the program won't open - instead, crashing after a few seconds of the Mojang screen. No error is displayed.

      Here is the relevant event log:

      Faulting application name: Minecraft.Win10.DX11.exe, version: 0.13.0.0, time stamp: 0x564378c0
      Faulting module name: d3d11.dll, version: 10.0.10586.17, time stamp: 0x56518784
      Exception code: 0xc0000005
      Fault offset: 0x0013feb5
      Faulting process id: 0x27b4
      Faulting application start time: 0x01d1305ce97311f3
      Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_0.130.0.0_x86__8wekyb3d8bbwe\Minecraft.Win10.DX11.exe
      Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
      Report Id: a85437f2-d648-4c07-8e7f-cafb20e663f5
      Faulting package full name: Microsoft.MinecraftUWP_0.130.0.0_x86__8wekyb3d8bbwe
      Faulting package-relative application ID: App

      Beneath it was this one: I expect they are related.

      Activation of app Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp failed with error: This app does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

      (I do have the Xbox app installed and I am signed in to it)

      Dxdiag output:
      http://pastebin.com/0vJeWnBR

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              Reporter:
              bones92 Hammond Pearce
              Votes:
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                Dates

                Created:
                Updated:
                Resolved: