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  1. Minecraft (Bedrock codebase)
  2. MCPE-119500

Cannot play online/see servers - parental control restriction

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16.201 Hotfix
    • None
    • Unconfirmed
    • Nintendo Switch

      Attempting to play online multiplayer on Nintendo Switch with v1.16.201.

      Errors include:

      • "Cannot play on Realms because of Parental Control restriction.  View manage your multiplayer settings with 'Communicating With Others' in the Parental Controls."
      • "Cannot play online multiplayer because of a Parental Control restriction..."
      • Also - cannot see any servers.

      This is a child account, but all the permissions on the child account are correct, including "join multiplayer games," and "create and join clubs" are set to "allowed."  I have even set the account to "unrestricted" in testing to see if that helped.

      I have signed out of the MS account and cleared the sign in data and re-logged in numerous times.

      I have a family switch online account.  I have contacted Nintendo to ensure everything is OK on their end.  There are no issues there.

      I reached out to Minecraft support to only have them repeat everything I already said I did in the original ticket (over a period of days) and then said I should submit a bug.

       

      Please advise.

            WorkHornet56325 AC
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              Created:
              Updated:
              Resolved: